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Complaints & Refunds

Here, you’ll find detailed information on how to initiate returns for digital products (software licenses) and how to address any concerns or complaints you may have regarding your purchase.

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Complaints

We take complaints regarding our digital products (software licenses) seriously. If you have any concerns about the quality or functionality of our products, please let us know, and we will address the issue promptly.

Lodging a Complaint:

To lodge a complaint about a digital product (software license), please follow these steps:

Contact Us: Reach out to our customer service team with details of your complaint.
Description: Provide a detailed description of the issue you are experiencing.
Evidence: If possible, include any relevant screenshots or error messages to help us understand the problem better.
Resolution: We will investigate your complaint and work to find a satisfactory resolution as quickly as possible.
Communication: We will keep you informed throughout the process and notify you of any updates or resolutions regarding your complaint.

We are committed to ensuring your satisfaction with our products and addressing any concerns you may have in a timely and efficient manner. Thank you for choosing AEC Solutions LLC.

Make a complaint

Returns

We strive to ensure your satisfaction with our digital product purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

To be eligible for a return, your digital product (software license key) must be unused. If you got physical copy must also be in the original packaging.

Process for Returns:
Contact Us: Please contact our customer service team within 14 days of your purchase to initiate the return process.
Provide Details: Provide your order information and the reason for the return.
Verification: We will verify your request and provide you with instructions on how to return the digital product.
Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Usually it takes 7-14 working days.
Request a refund
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Do you have any question?

Feel free to keep in touch​

If you need additional information about our products or services, have a specific question regarding collaboration, or simply want to learn more about the opportunities AEC Solutions LLC offers, do not hesitate to get in touch with us. Fill out the form below, and one of our experienced sales representatives will contact you as soon as possible to answer all your questions and provide you with tailored solutions.

Company address:

AEC Solutions LLC
400 Rella Blvd. Ste. 207-298
Montebello, NY 10901

Email

office@aecsolutions.pro

Phone number

6469954013

Fax number

16463653465

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